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Troubleshooting

Questions related to solving the most common technical issues.

  • I don't receive any confirmation email
  • I’m not receiving the verification code for my email address?
  • My transfer gets stuck at 100%
  • My file is marked as “being modified” and I can’t send it
  • How can I send technical information about my issue to the Support team?

Categories

  • Getting started
  • Smash for Outlook
  • Troubleshooting
  • Receive large files
  • Send large files
  • Download large files
  • Security and confidentiality
  • Smash Pro
  • Smash Team
  • Mobile apps
  • App macOS
  • Carbon footprint
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