How can I send technical information about my issue to the Support team?

You’re experiencing a problem with Smash and need assistance. Our support team, available by message, will do everything possible to help you and ensure you have a smooth and positive experience with Smash.

To do so, our team will need several pieces of information.

For example, they’ll ask which browser you’re using, the type of device, and the operating system version of your computer or mobile phone.

Then, to investigate the issue in more detail and identify the source of the problem, our team may ask you to send a screenshot of your browser’s developer console. You’ll need to repeat the action that’s causing the problem while keeping the console open, then take a screenshot of it and send it to our support team.

The information shown in the developer console is extremely valuable for our investigation and troubleshooting process.

Below, you’ll find the different steps to follow to take a screenshot of the developer console, depending on the browser you’re using.

Google Chrome

1. From the Smash page, right-click with your mouse and select “Inspect”.
2. Click on the “Console” tab, which is located next to “Elements”.
3. Repeat the action that’s causing the issue.
4. If requested by the support team, also click on the “Network” tab (three tabs to the left of “Console”) and reproduce the action again.
5. Take a screenshot of the “Console” and/or “Network” tab and send it to the support team.

Firefox

1. From the Smash page, right-click and select “Inspect.”
2. Click the “Console” tab, which comes after “Inspector.”
3. Repeat the action that’s causing the issue.
4. If the support team asks, also click the “Network” tab (two tabs to the left of “Console”) and reproduce the action again.
5. Take a screenshot of the “Console” and/or “Network” tab and send it to the support team.

Safari

1. Click on “Safari” → “Preferences” in the Mac menu bar.
2. Once the “Preferences” window opens, click on “Advanced” and then check “Show Develop menu in menu bar.”
3. To open the console, from the Smash page, you can now right-click and select “Inspect,” or use the shortcut Cmd + Option + C.
4. Click on the “Console” tab, which comes after “Elements.”
5. Repeat the action that’s causing the issue.
6. If requested by the support team, also click the “Network” tab (two tabs to the left of “Console”) and reproduce the action again.
7. Take a screenshot of the “Console” and/or “Network” tab and send it to the support team.

Microsoft Edge

1. From the Smash page, right-click and select “Inspect.”
2. Click the “Console” tab, which comes after “Elements.”
3. Repeat the action that’s causing the issue.
4. If the support team asks, also click the “Network” tab (two tabs to the left of “Console”) and reproduce the action again.
5. Take a screenshot of the “Console” and/or “Network” tab and send it to the support team.