How can I cancel my Smash Pro account?

Do you want to unsubscribe to Smash? We're really sad to know that. 

If you read these lines, let's start by the beggining: we are sincerely sorry that you were not happy with Smash.

Our users satisfaction is our main objective, so that's not a good news for us.

Daily, our team work many hours to improve Smash performance, but above all, to meet your expectations. We love challenges.

As you want to leave our Smash family, here is how to process: 

Sign into your account, click on "Administration", then on "billing", choose "Cancel plan": 

Then, you'll find this window:

That's the time for us to know and understand your reasons for unsubscribing.

The interactions with our users mean a lot to us, whether positive or negative. Let's face it, that's always nicer to read your little sweet words from satisfied users. But we are open to discussion and above all, we want to constantly improve. 

We can only achieve this quest of performance thanks to you and your feedback.

So, we ask you to make us a little favor before leaving us: explain us all! Of course, without forgetting the little touch of benevolence that goes well. 😉

Whatever your reason for unsubscribing, we really hope to see you back, you and your files, in the big adventure of files transfers. You'll always be welcome on Smash!

Thank you for being part of the Smash adventure! And see you soon if you feel like it.