I don't receive any download confirmation email
At Smash, we want to support you in all steps of the life of your file on our service. And above all, we know how important it is to you to keep track of your files and to know the adventure they are having with your recipients.
Some possible explanations to this problem
To better understand why you don't receive this download confirmation email, we suggest these differents clues:
- check your spam folder: our emails like to hide there sometimes
- our emails can be delayed, just be patient for a few minutes
As every situation is unique, there are many hypotheses to explain this issue. We advise to contact us! We care to give you quick and personalized answers.