I don't manage to download files

You want to download the files received via a Smash transfer, but ouch...There is a problem, the download does not seem to work.

Hard to be more frustrating, we understand you. But don't panic, we're coming to the rescue!

Several situations are possible, you may encounter one of them:

To solve these issues, make sure to deactivate any anti virus, adblocker, firewall. They might block the download process.

We also recommend that you experiment with downloading with different web browsers.

Also make sure you have a stable internet connection, especially in the case of very large transfers (several GB).