I haven't received the transfer someone sent to me
Someone sent you a file by Smash, you are supposed to receive it, but it doesn't seem to be punctual... Here we are to investigate with you!
Some clues to think about:
- Check your spam folder: our emails like to hide there sometimes
- Check with your sender that your email address has been correctly entered
If you've tried these 2 options but still don't receive any email, things get a bit trickier, but we'll do everything to help you.
Our emails are blocked by your email provider, as suddenly and mysteriously as it sounds. Your email provider considers our emails as spam and we are no longer welcome in your home. This problem is completely beyond our control and is not caused by a technical issue with Smash.
If these solutions are not the good one, don't hesitate to contact us. We care to support you for every issue.