I don't receive the transfer someone sent to me

Someone sent you a file by Smash, you are supposed to receive it, but it doesn't seem to be punctual... Here we are to investigate with you!

Some clues to think about:

• Check your spam folder: our emails like to hide there sometimes
• Check with your sender that your email address has been correctly entered

If these 2 solutions are not the good one, don't hesitate to contact us. We care to support you for every issue.